Placing an Order

The following policies apply to live animal orders. Dry goods can be ordered with the “order online” buttons associated with each item.

If you would like to order frogs or geckos, please email me or call and let me know what you would like, and confirm that it is available. If emailing an order please include your address, and phone number. I can reply with a secure link, at which you can submit your credit card information. If you prefer to give the information over the phone, just give me a good time to call, and I will contact you and collect your credit card information. Otherwise you can call me with it. Emailing of credit card information is often thought of as unsafe, so I do not recommend doing it, but if you would like to you can email that as well. I have also added a link to our secure server on the “Currently Available” page, which you can use to submit your order for animals which are listed as available there. In this case, some one will be in touch with you to set up shipping.

Payment forms accepted include Master card and Visa, Money orders or bank checks, and personal checks, with time allowed for it them toclear. This may take two weeks. Paypal is not accepted. Before sending money, please email for availability confirmation. Also include all the information on your order in the envelope, if you haven't emailed it. All orders must be prepaid before shipment.

S Shipping is generally done through Fed Ex, Priority Overnight. The charge for this is forty dollars, which includes your box fee. In some cases there will be a ten dollar extra charge for winter packing and the over size box fee. For delivery I will need an address at which there will be someone available to receive the package all day. If this is a problem, consider checking out a Fed Ex Kinkos, or a similar type location. I go to great lengths to make sure my animals arrive in the best possible condition, and very rarely have a problem getting the animals to you safely and with a minimum of stress. One reason for this is that I use heavy styrofoam boxes for most shipments. I also use heat packs and gel packs for temperature stability, as conditions warrant.

Shipment in less than ideal conditions may require some patience! In order to assure the safety of animals shipped overnight, during the winter I will only ship if the night time temperatures at both ends are expected to be around the low to mid thirties, or higher. I will make exceptions to this as I can, taking into consideration the animal being shipped, and your location, time of year, (the holiday season, for instance has such heavy volume of shipping that shipments are a bad idea too close to certain dates).

Summer time can be a problem as well, but in most cases we can still get frogs to you, even in fairly extreme temps, but will require you to go to a Fed Ex Kinkos, or other Fed Ex station, to pick up your package.

Shipping is generally done on Mondays and Wednesdays . When shipping overnight, I will generally only ship on Monday or Wednesday. This allows for an extra day, if the carrier is delayed. Shipments sent on Thursday, if not delivered on Friday, might get stuck somewhere until Monday. When you place your order, the date of shipment will be discussed, and we will set a date that is mutually acceptable, if possible. If the weather doesn't allow for definite planning, then the order will be set up for shipment at the earliest possible date. I will often vary from my Monday and Wednesday schedule if the weather has been interfering with shipment. However I still only ship on Mondays, Tuesdays, Wednesdays and Thursdays. Friday shipments are possible, but there is about a fifteen dollar upcharge for Saturday delivery.

All shipments are guaranteed to arrive alive and healthy. Carrier errors are my responsibility! If your package arrives late, or is sent to the wrong location, my live arrival guarantee still applies. However there are two responsibilities which are yours. The first is being available for delivery of your animal for Fed Ex. I do not guarantee the live arrival of your animals if there is no one available to receive them on the agreed upon day, at the agreed upon address, or if the package is left at the door. If you are concerned that you might not be able to be there for the shipper, or that they may leave the box on your door step without ringing your doorbell, make arrangements to pick the package up at the Fed Ex Kinkos location nearest you, or have it delivered to a Mailboxes Etc. or other similar business.

Dead animals should be frozen, photographed or both, for possible return or proof. Be aware that occasionally frogs will be chilled in shipment, and they can appear dead for hours. Always wait for an odor, or at least twenty four hours before calling the watch on an apparently dead dart frog. Frogs which have been chilled like this are sometimes prone to health problems in the following couple of months, so let me know if some thing like this happens to your frogs, even if they seem to be fine. Then if it seems they don't do well I can replace them.

I offer no specific guarantee on my animals after they arrive , other than to be apparently healthy upon arrival. Many things can happen to these living creatures, and it is difficult to fairly assess who is at fault when an animal fails to thrive. I will most certainly consider replacing animals, which fail to thrive, if you will address the problem immediately. After three to five days, you should have a sense of how the animals are doing. If there seems to be a problem, notify me so we can discuss possible causes for the problem, and once satisfied that you are doing every thing right, in most cases I will replace the animal if it dies. It is imperative that you contact me, and notify me that you are concerned about the progress of the animal, I would like to be able to help you with any husbandry issues, and make sure there is not an easily corrected problem. The charges for shipping of replacement animals is your responsibility, and at my discretion I may issue you a refund instead of sending out another animal. Charges for the shipment of replacement animals may be higher than your initial charge for shipment, as I build the price of my boxes and such into the cost of my animals.

Shipping is also done through American Airlines , they offer a same day service, so for more expensive shipments, or to get a shipment to an area where it is cold all winter, this service is sometimes used. For instance if you live in Michigan, it is unlikely you will see night time lows over freezing from sometime in November till sometime in March. But if daytime temperatures are over freezing, and you can get to a major airport, then it should be possible to ship to you. The charge for American Airlines Priority Parcel is 75 dollars.

Upon receipt of your American Priority Parcel shipment, you must check the satisfactory condition of your animals before you leave the office. In the case of a problem, your remedy will be with me, but only if I can file a claim with American, based on the fact that the animals arrived in less than satisfactory condition, as witnessed by an airline employee.

Thanks for your business, and let me know how I can help you enjoy these incredible creatures more!

Patrick Nabors